After successfully completing your tenancy application, you will receive a tenancy agreement for your review. If you have any questions or concerns about the documents, feel free to contact us, consult a solicitor, or reach out to the Citizen’s Advice Bureau. The contract will be signed by the landlord or us if we are acting as the agents. Once all financial requirements have been fully met (with all payments cleared before you move in), you'll be asked to sign the necessary rental documents.

Within 14 days of finalising everything, you'll receive copies of all relevant paperwork for your records. On the start date of your Assured Shorthold Tenancy (AST), we will provide you with the keys, deposit information, a condition report, and an inventory. The inventory includes a detailed list of items in the property, along with their condition, which you will need to review and sign.

If you have any questions upon moving in, please don’t hesitate to contact us. We will do our best to address any concerns you have and take note of any issues you want resolved.

When you move in, it will be your responsibility to contact all necessary utility providers and ensure that the accounts are transferred into your name. Unless otherwise stated in your tenancy agreement, you will be liable for any costs incurred during your stay, such as water, gas, electricity, phone, cable or satellite TV (if applicable), council tax, and the TV licence. You must ensure all bills are paid in full, including any reconnection fees if services are disconnected.

Before vacating the property, you need to settle any outstanding bills. To receive your deposit back, you'll need to provide proof that all utility and service charges have been paid.

At the start of the tenancy, we will record the meter readings for gas and electricity. You'll need to relay these readings to the respective utility providers when transferring the accounts into your name.

Please be aware that failure to pay any utility or service charges could negatively impact your credit score and may affect your ability to secure credit for future housing.

Take some time to carefully review your tenancy agreement, as it outlines your responsibilities as a tenant and addresses many common questions. While we hope your experience in your new home will be smooth, there may be occasions where you need to report an issue or emergency. At the start of your tenancy, we will give you a list of contacts to reach out to in case of such situations.

If we are managing the property on behalf of the landlord, we will be your main point of contact. Otherwise, you will communicate directly with the landlord. In the event of an emergency, prioritize your safety above all else. If possible, turn off the electricity and water supply to minimize further damage. For non-emergencies, please report any issues as soon as possible, and we will work to resolve them promptly. You will also receive appropriate notice when any repairs or maintenance are scheduled to take place.

Your tenancy contract will typically last for either six or twelve months, although you may have the option to extend it, subject to the landlord's approval. If neither you nor the landlord gives notice to end the tenancy, the contract will usually transition into a periodic tenancy, generally on a month-to-month basis.

If the landlord wishes to end the tenancy, they are required to give you at least two months' notice, but this cannot be done earlier than the contract allows, assuming you have met all your obligations as a tenant. Similarly, you must provide at least one month's written notice if you plan to vacate, with this notice corresponding to a full rental period.

As your tenancy comes to an end, it's important to notify all relevant utility and service providers of your departure date. They will calculate any remaining balances and send you a final bill. Make sure to settle these payments and keep all receipts, as this will assist in the timely return of your deposit and avoid unnecessary delays.

Your deposit, or bond, is held with the Deposit Protection Scheme which is an independent organisation outside of Bourne & Co Estates Ltd.

Either the landlord or we will carry out the check-out process with you present. During this inspection, we will review the inventory to ensure all listed items are accounted for and assess the condition of the property, comparing it to its original state at the start of your tenancy. Any excessive wear and tear, as well as the cost of any damaged, stained, or missing items, will be deducted from the deposit you initially paid.

Your security deposit will never amount to more than 5 weeks rent, or 6 weeks rent for properties with an annual rent of over £50,000.

To secure a property with Bourne & Co Estates Ltd, we charge a £100 holding deposit prior to referencing. This deposit will be deducted from your first month's rent upon successful completion of the Assured Shorthold Tenancy (AST).

There are no other fees charged to tenants during the move in process.

If you did not go ahead with the tenancy, your deposit would be refunded.